uo99's Privacy Policy

1 Introduction & Scope

uo99 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. When you use uo99's website, mobile interface, or any related services, you are considered to have agreed to the terms of this privacy policy.

The purpose of this policy is to transparently inform you about what information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. Ensuring the privacy and protection of information is one of uo99's highest priorities.

2 What Information We Collect

uo99 collects user information through various methods. The categories of information collected are described in detail below:

2.1 Registration & Account Information

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile number
• Login credentials (passwords are stored in encrypted form)
• Preferred language and currency (Bangladeshi Taka — ৳)

2.2 Identity Verification Information (KYC)

• National ID card (NID) or passport details
• Documents related to the user's place of residence
• Signed declaration (if applicable)

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and history
• Payment methods used — bKash, Nagad, Rocket, or bank transfer
• Transaction date, time, and reference number

2.4 Technical & Usage Information

• IP address and device identifier information
• Browser type and operating system
• Site access times and page navigation information
• Cookies and session data (see details below)

3 Purpose of Information Use

Collected information is used for specific and legitimate purposes. uo99 processes your information for the following reasons:

• Service delivery: Ensuring account creation, transaction processing, game access, and customer support.
• Identity verification: Preventing fraudulent activity and confirming user age and identity.
• Financial security: Preventing money laundering and ensuring safe financial transactions.
• Platform improvement: Enhancing service quality, resolving technical issues, and improving user experience.
• Communication: Sending important notifications, policy change announcements, and account-related information.
• Responsible gaming: Identifying patterns of excessive play and providing timely support.
• Legal obligations: Maintaining compliance with relevant laws and regulations.

4 Information Sharing & Disclosure

uo99 may share user information with third parties in limited and specific circumstances. These circumstances are as follows:

4.1 Service Partners

Limited information may be shared with trusted third parties for payment processing (such as bKash, Nagad, Rocket, and banking partners), technology infrastructure, and customer support. These partners may only use the information for the specified purpose and are also bound by strict confidentiality obligations.

4.2 Legal Obligations

We may be legally required to provide information to authorities in response to a court order, government directive, or legal investigation. In such cases, it may not be possible to notify the user in advance.

4.3 Fraud Prevention

If a user's activity appears suspicious or there is a risk of fraud, the relevant information may be shared with the appropriate authorities or industry bodies.

4.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. The new entity will be required to maintain the existing privacy policy.

5 Cookies & Tracking Technologies

uo99 uses cookies and similar technologies to improve user experience and ensure service functionality.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security tokens, and keep your account connected as you navigate each page. Disabling these cookies will prevent the website's core services from functioning properly.

5.2 Functional Cookies

These cookies are used to store user preferences (such as language selection), device settings, and previous visit information in order to provide a more personalized experience.

5.3 Analytics Cookies

These cookies are used to identify website traffic patterns, most visited sections, and technical errors. The information collected remains aggregated and anonymous.

You can control or delete cookies at any time through your browser settings. However, please note that disabling essential cookies may cause some services to not function properly.

6 Data Security Measures

uo99 takes industry-standard technical and organizational measures to keep your personal and financial information secure. The key components of our security framework are as follows:

• SSL/TLS encryption: Every data transmission is protected by industry-standard SSL encryption, eliminating the possibility of interception.
• Password hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
• Access controls: Only authorized staff, to the extent necessary, can access user information.
• Firewall & intrusion detection: Server infrastructure is protected by firewalls and real-time intrusion detection systems.
• Regular security audits: Security assessments are conducted at regular intervals by third-party experts.
• Data backups: Data is regularly backed up to ensure user data remains protected in the event of any technical issues.

7 User Rights & Controls

uo99 believes you should have full control over your own information. To that end, we ensure the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you. We will provide a detailed summary of your information within a reasonable timeframe.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request a correction. The appropriate correction will be made after identity verification.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain information necessary for legal obligations or the resolution of ongoing disputes for a specified period.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. After an objection is raised, we will no longer process information for that purpose.

To exercise any of the above rights, please contact our support team. We provide assistance 24/7 in both Bengali and English.

8 Data Retention & Storage Period

uo99 retains user information only for as long as necessary. The retention period depends on the following criteria:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Financial transaction information may be retained for a specified period after account closure to meet legal obligations.
• Dispute resolution: Information related to any ongoing dispute, complaint, or legal proceeding is retained until it is resolved.
• Analytics data: Anonymous analytics data may be retained for an extended period as it is not personally identifiable.

9 Protection of Minors

uo99 provides services only to users aged 21 or above. We do not knowingly collect any information from individuals under the age of 21.

An age verification process is applied at the time of registration. If a user registers with false information and is subsequently found to be a minor, their account will be immediately suspended and any deposited funds will be handled in accordance with the applicable policy.

If it comes to our attention that information from a minor has been collected inadvertently, we will promptly delete that information. If you have any information regarding this matter, please contact us directly.

10 Third-Party Services & Liability

Some third-party technologies and services are used in delivering uo99's services, such as payment gateways, game software providers (Pragmatic Play, Spribe, Evolution Gaming, etc.), and server infrastructure. These third parties have their own privacy policies.

Third-party services are contractually bound to adhere to uo99's privacy standards when handling user information. However, uo99 is not directly responsible for the independent actions of third parties.

11 International Data Transfers

uo99 primarily serves users in Bangladesh. However, for technical infrastructure purposes, information may in some cases be transferred internationally.

For international transfers, we ensure that the data protection standards of the destination country or organization are sufficiently high and consistent with this privacy policy. This protection is ensured through appropriate contracts or legal frameworks.

12 Policy Changes & Updates

uo99 may update this privacy policy from time to time. The policy may be revised based on changes to services, legal requirements, or user feedback.

For significant changes, we will send a notification to the registered email address and clearly announce the change on the website. Continued use of the service after a change is made will be considered acceptance of the updated policy.

It is recommended that you review this page regularly to stay informed about the latest policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.